According to data from the Department of Trade and Industry (DTI), Dubai has recorded the highest number of complaints about balikbayan box shipments a few years ago. Cases of late deliveries, damage to shipments, pilferage, and lost packages have plagued OFWs working in the country. Dubai is one of the many countries where OFWs suffer from this issue.
As an OFW working several miles away from your family, we understand how difficult it is to endure the loneliness of working abroad. Cases of late, damaged, and missing packages can only make the experience worse. With that said, here are some tips to protect your balikbayan box from these shipment mishaps.
- Book only with accredited forwarders. Click the following links for a list of DTI-accredited sea freight and Civil Aeronautics Board-accredited air freight
- Declare a detailed list of contents complete with their corresponding prices and attach it to the box. This makes it easier for checking both for the Bureau of Customs and for the package’s recipients.
- Print the complete name, full address, and contact details of the recipient on white paper and place it on the box in case the courier can’t find the location.
- Keep and secure important documents such as the shipment’s invoice, official receipt, and Bill of Lading.
- Secure your balikbayan box Sending your package from Dubai to the Philippines is a long journey and the contents inside may be damaged in the process. Make sure you use bubble wraps or clothing cushions for fragile items, tap the cap for shampoo and lotion bottles to avoid spilling, as well as seal the opening and sides of the box properly.
- Be wary of very low shipping rates. These might be too good to be safe.
- Follow DTI’s social media accounts (Facebook and Twitter) or visit their website at http://www.dti.gov.ph for regular advisories and alerts.
- Track your shipment from its origin to its destination. Ask your forwarding company about how you can monitor your cargo.
- Inquire about important shipment details like the name of the shipping line & the vessel, the container number, and the voyage number. Also get the name and contact details of the agent in the Philippines. Make sure such details are specified in the transport document or official receipt.
- Ask your consignee to check your package with the Philippine forwarder’s counterpart even before the shipment arrives.
- Avoid sending prohibited items such as pirated products and jewelries as they can cause delays and issues for the entire cargo. For the full list of prohibited items, click here.
- If you encounter pilferage, lost item, or non-delivery, file an immediate complaint with the shipping company’s customer service. You may also coordinate with the DTI thru the following number: 751-3330 or 0917-834-3330.
Shipping a balikbayan box from Dubai soon? Don’t stress out and take note of these tips to safeguard your package the next time you pack and send your parcel. Save balikbayan box from late deliveries, damage items, pilferage, and getting lost in transit; make it reach your family safely and soundly.